Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 132 691. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update
: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Regulatory Information

Gas distribution in Australia is regulated by the Australian Energy Regulator (AER) under a national framework. Every 5 years, Multinet Gas submits a proposed plan to the AER, explaining the services we will offer, the costs to deliver those services, and the tariff prices we propose to charge over the next regulatory period. This process is known as the Gas Access Arrangement Review (GAAR).

Multinet Gas’ current pricing period expires on 31 December 2022, but is being extended by the regulator for six months to 30 June 2023.

We are currently drafting our plan for the next five years, and are engaging with our customers and the community to provide feedback on what they want and value in their gas supply.

This feedback will be crucial to what is part of our draft plan, that will be submitted to the AER in mid 2022.

 

Network tariffs are directly charged to your energy retailer, and then on-charged to customers as part of the total energy retailer invoice. The elements that make up your gas bill can be confusing, so if you have any questions or require any further information, please call us on 1300 887 501.

Our network tariffs charge to the energy retailer are listed below.