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: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Connection Process

Whether you’re making the move to natural gas for your new home or an existing home, we are here to help make the connection process easy
Step 1

Choose a gas retailer

Your gas energy retailer provides gas to your home and sends the bills for your usage. Tell them you want gas in your home, and they’ll arrange with us to get you connected.  Advise them which gas appliances you plan to install so we can install the correct service connection.

1. Your gas retailer will lodge a request with us to lay a gas service - the connection from the gas mains in your street to the meter on your property.

2. While building your home, keep in mind a suitable location for the gas meter - which can be confirmed during a visit from a meter representative.

3. Once the retailer has spoken with us, we can provide an indication of timings and if there is any installation cost.

TIP
Not all energy retailers offer gas. If you’re not sure which do, we can help you find a retailer.
Step 2

Choose your meter position

Your gas retailer will arrange for a Multinet representative to visit the site to discuss with you or the builder your requirements and confirm a suitable, safe location for the meter.
When the site is ready a service line installer will attend to lay a gas service line. Our builders pack explains how to ready the site, typical meter locations and required clearances. 

TIP
If you have a preferred meter location, discuss it with our representative on the day. Make sure there is safe and easy access to the property.
Step 3

Appliance installation and connection

After confirming the meter location, contact your licensed gasfitter to install your chosen gas appliances and the gas pipes from the appliances to the meter location. 

Step 4

Gas meter install

Once the appliances are ready, speak to your gas retailer who will coordinate with us to install, test and commission the gas meter and commence natural gas supply

Step 5

Enjoy your gas

Whether it's for cooking, heating or hot water, you'll naturally enjoy your new home, thanks to gas.
Step 1

Speak to your energy retailer

They’re the ones who provide gas to your home and sends the bills for your usage.  Tell them you want gas in your home, and they’ll work with us to arrange to get you connected. You should also discuss which gas appliances you plan to install.
So what exactly will they do once they’ve raised a request with us?
1. Advise if there’s any cost to connect.
2. Advise the gas pressure available (this is important as some appliances will only run on certain pressure types)
3. Timings for when the install of a service line - the connection from the gas mains in your street to the meter on your property – will be complete.
TIP
Want to know more about the connection process? Call us at any stage on 1300 887 501.
Step 2

Choose a meter location

Your gas retailer will arrange for a Multinet representative to visit the site to discuss with you or the builder your requirements and confirm a suitable, safe location for the meter.
When the site is ready a service line installer will attend to lay a gas service line. Our builders pack explains how to ready the site, typical meter locations and required clearances. 

TIP
If you have a preferred meter location, discuss it with our representative on the day. Make sure there is safe and easy access to the property.
Step 3

Appliance installation and connection

After confirming the meter location, contact your licensed gasfitter to install your chosen gas appliances and the gas pipes from the appliances to the meter location. 

Step 4

Gas meter install

Once the appliances are ready, speak to your gas retailer who will coordinate with us to install, test and commission the gas meter and commence natural gas supply

Step 5

Enjoy your gas

Whether it's for cooking, heating or hot water, you'll naturally enjoy your new home, thanks to gas.

The 3 gas Vic distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks have been working together (following on from our Site Readiness Guidelines) to improve the new gas connection process in Vic to make it simpler, clearer, consistent and more efficient for all our customers. For more details, click here