Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 132 691. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Contact us

Multinet Gas is committed to delivering a safe and reliable gas supply to our customers. We aim provide the highest level of customer service and welcome your feedback.

Need to talk to someone?

Gas Faults and Emergency
If you experience any gas faults or emergencies, call our 24 hour service line: 132 691
For police, fire and ambulance services call: 000

Customer Enquiries
Monday – Friday between 8am and 5pm
1300 887 501

Corporate Enquiries
03 8846 9900

Customer Complaint Procedure
To view our customer complaints procedures, please click here

Get In Touch

If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 1300 887 501 or by filling in the form below. We view each customer complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction. This form can also be used for compliments and enquiries.

[Please do not use this Feedback page to report faults or emergencies or if you are reporting a gas smell. For Faults and Emergencies please contact 132 691 (24 hours) directly]


If you require information in languages other than English, please call the Translating and Interpreter Service (TIS) National on 131450.

If you would like to submit a claim, please click here

For Media Enquiries
Please contact:

For police, fire and ambulance services call: 000