Works in your area

This is part of our commitment to the safety and reliability of your gas supply.

Whilst a project will go on for several months, each property will experience a single supply interruption of up to 8 hours to allow for the installation of the new pipe.

You do not need to be home during the works, but please ensure we have access to the gas meter and that street parking is minimised. If you are not home when we restore your supply, a “How to safely turn on your gas supply” card will be left in your letter box providing instructions on how to relight your appliances. If you are not comfortable with relighting your appliances, please contact us on 132 691 when you return home and we will send someone to relight your services for you.

You will receive a letter drop notification at least 10 days prior to the interruption. A further reminder notice will be provided 24-48 hours before interruption to your supply. The second notification will provide you with the date of your interruption.

If nobody is at home once supply is restored, a “How to Safely Turn on Your Gas Supply” card will be left in your letter box providing instructions on how to relight your appliances. If you are not comfortable with relighting your appliances, please contact us on 132 691 when you return home and we will send someone to relight your services for you.

 

No, your current gas meter will be connected to the new pipes. However, if it is determined during the mains upgrade works that the current meter requires replacement, our contractors will complete the meter replacement as deemed necessary.

Should you require assistance with relighting appliances following the meter replacement, please contact our Faults and Emergencies department on 132 691.

 

As we are upgrading the old assets they are required to be brought up to today's standards.  Your gas service may be running underneath a structure or the position of your meter may no longer be deemed as safe.  In these cases you will be contacted to discuss a new meter position.

 

The cost of the works are borne by Multinet Gas.  However prior to starting works a safety pressure test will be performed on your existing fitting line.  If this fails you will be required to engage your own plumber to rectify.

 

This test identifies if there are any leaks in your fitting line.

 

These are generally completed immediately after works are completed. Any debris and/or excess soil will be cleared from the site as soon as practically possible. All holes will be filled and any hard surfaces (concrete, bitumen, paving, etc.) will be temporarily covered over with tar bitumen. This first step in the process allows for the ground to settle before permanent reinstatements occur.

Soft surfaces (such as lawns or gardens)

These are repaired normally 2 to 4 weeks after works are completed. Our Service Provider will return when the ground has settled to complete permanent reinstatement of soft surfaces (such as lawns and gardens). Any sunken soil will be topped up, grass seed applied to existing lawn areas and plants/trees replanted (where possible).

Hard Surfaces such as concrete or asphalt.

These are repaired normally 6 to 8 weeks after works are completed. Our Service Provider will return to permanently reinstate any final hard surfaces of concrete, asphalt, etc. Please note that while all attempts will be made to reinstate hard surfaces to resemble the original product, there will almost always be a colour difference in the final surface compared to that of the original (due to age).