Need to disconnect?

Gas Supply Disconnection or Abolishment Process

If you need to disconnect your supply temporarily while completing internal renovations or due to vacant occupancy or more permanently for redevelopment or due to no further need, we are here to make the process easy.

Step 1

Determine what type of supply disconnection is right for you.

Disconnection

Is the temporary closing of a natural gas connection to prevent the withdrawal of gas at the distribution delivery point by:

(a) the use of locks or plugs at a metering installation); or

(b) removal of the meter at a metering installation (without removing the service pipe)

This type of disconnection is suitable for circumstances such as when you are doing an internal renovation, or when there is vacant occupancy (i.e. no one residing at the property).

Since the service pipe is left intact, it is easier to re-connect to natural gas when required - speak to your Energy Retailer for more information on how to re-connect.

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Abolishment

Is the permanent removal of a connection by:

(a) cutting and capping of the service within the street and removal of all above ground assets (including the meter); or

b) by removing a meter and disconnecting the service line to prevent the withdrawal of gas at the delivery point.

An abolishment is suitable for safety purposes when you are redeveloping a property (e.g. demolishing a property to rebuild) or for when you have no further need of your natural gas supply.

Once an abolishment is complete, you will need to request a brand new connection from your Energy Retailer if you intend to re-connect your property to natural gas. This would involve requesting a new service pipe as well as a gas meter. Speak to your Energy Retailer for more information on how to re-connect.

Whether you are requesting a disconnection or an abolishment, your first step is to contact your Energy Retailer to discuss which option is suitable for your needs.

Ok got it

Step 2

Arrange the Disconnection or Abolishment with your Energy Retailer and a preferred date after which supply is no longer required. In most cases, unless agreed otherwise, the work will be carried out within 20 business days of request.

Step 3

Our Distribution Network Field Representatives will attend your property and undertake the work in accordance to the agreed disconnection option selected. It is important to note that only Multinet Gas Networks and our contractors are authorized to perform works on the gas meter and service line.

Step 1

Speak to your energy retailer

They’re the ones who provide gas to your home and sends the bills for your usage. Tell them you want gas in your home, and they’ll work with us to arrange to get you connected. You should also discuss which gas appliances you plan to install.

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So what exactly will they do once they’ve raised a request with us?
1. Advise if there’s any cost to connect.
2. Advise the gas pressure available (this is important as some appliances will only run on certain pressure types)
3. Timings for when the install of a service line - the connection from the gas mains in your street to the meter on your property – will be complete. Ok got it

TIP

Want to know more about the connection process? Call us at any stage on 1300 887 501.

Step 2

Choose a meter location

Your gas retailer will arrange for a Multinet representative to visit the site to discuss with you or the builder your requirements and confirm a suitable, safe location for the meter.
When the site is ready a service line installer will attend to lay a gas service line. Our builders pack explains how to ready the site, typical meter locations and required clearances.

TIP

If you have a preferred meter location, discuss it with our representative on the day. Make sure there is safe and easy access to the property.

Step 3

Appliance installation and connection

After confirming the meter location, contact your licensed gasfitter to install your chosen gas appliances and the gas pipes from the appliances to the meter location.

Step 4

Gas meter install

Once the appliances are ready, speak to your gas retailer who will coordinate with us to install, test and commission the gas meter and commence natural gas supply

Step 5

Enjoy your gas

Whether it's for cooking, heating or hot water, you’ll will enjoy natural gas in your home, thanks to gas.

Information on costs associated with Disconnection or Abolishment can be found here.
Your retailer will also be able to help you with this information.

Rights and Obligations for the Information of Customers

Under the newly revised Victorian Gas Distribution Code, both the Distributor and the Customer have rights and obligations associated with the provision of services including Connections, Disconnections, Alterations and provision of Gas Supply. For your Rights and Obligations, refer to the below fact Sheet.

Customer Rights & Obligations Disconnections, Abolishments & Reconnections

The 3 gas Vic distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks have been working together (following on from our Site Readiness Guidelines) to improve the new gas connection process in Vic to make it simpler, clearer, consistent and more efficient for all our customers. For more details, click here.

Your gas connection is safe, secure, and here to stay.

The Victorian Government has announced that from 1 January 2024, all new dwellings seeking planning permits will be required to be all-electric.

Consequently, new homes, residential subdivisions and apartment buildings that need planning permits for construction will no longer be allowed to connect to the gas network.