Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 132 691. Read more about gas outages, leaks, and emergencies. 

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: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Meter Replacement Program


Multinet tests a sample set of gas meters each year to ensure they meet the accuracy limits specified by the Gas Distribution System Code.

If inaccuracies are identified amongst a particular model of gas meter used on the network, all meters of that type are removed from the network and replaced with different meter at no cost to the customer.

Such meter models are known as Time Expired Meters and customers with one of these meters will receive a letter advising them of the time frame in which their meter will be exchanged along with information on how to relight appliances. For customers uncomfortable with relighting their own appliances are able to make an appointment to have this done for them.

Alternatively, customers are able to make an appointment to have the meter changed at a time which suits them and allows them to have all of their relights done during the appointment.

Your notification letter will tell you how to make an appointment.

For further information on the Time Expired Meter Program, please contact us on 1300 887 501.