Meter Replacement Program

If inaccuracies are identified amongst a particular model of gas meter used on the network, all meters of that type are removed from the network and replaced with different meter at no cost to the customer.

Such meter models are known as Time Expired Meters and customers with one of these meters will receive a letter advising them of the time frame in which their meter will be exchanged along with information on how to relight appliances. For customers uncomfortable with relighting their own appliances are able to make an appointment to have this done for them.

Alternatively, customers are able to make an appointment to have the meter changed at a time which suits them and allows them to have all of their relights done during the appointment.

Your notification letter will tell you how to make an appointment.