Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 132 691. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update
: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here

Home Safety


What to do if you smell gas

If you smell gas in the house, you should immediately turn off all gas appliances, including any pilot lights. You should then turn off your gas meter (the majority of meters are mounted at the front or side of your premises) and keep people clear of the area to ensure there is no risk of ignition. You must then immediately call us on 132 691 .

Dial Before You Dig

Planning excavation works? Stay safe avoid damage to underground electricity, gas, water or phone lines by using the Dial Before You Dig,
a free website to keep you informed and safe.

Safety in the home

It is important to maintain and always be careful around gas appliances in your home. Following the simple tips below could prevent a serious injury.

  • Regularly clean gas appliances after use to prevent a build-up of dust and dirt.
  • Always use a licensed plumber for gas maintenance. When in doubt about even the simplest tasks, please contact a professional.
  • When using a gas bottle for your BBQ or porch heater, always remember to turn off supply at the bottle.
  • Always keep heaters away from combustible materials such as curtains, clothes and bedding.
  • Never leave children unsupervised around heaters or BBQs.

Gas safety and bushfire mitigation

During the Bush Fire Season, periods of High Fire Danger and on days of Total Fire Ban, we recommend following these basic safety tips to protect yourself, your family and your community.

Immediately turn off your gas supply if there is imminent danger of bushfire to your premises.

If you make the decision to leave your premises, please remember to turn off your gas supply by following these simple steps:

      1. Turn off all your household appliances (gas cooker, oven, heaters, hot water service), including the pilot lights.
      2. Locate your gas meter.
      3. Turn the gas supply service valve to the “OFF” position by rotating the handle 90º from the vertical “ON” position.
      4. The meter is off when the handle is horizontal is parallel to the ground.
      5. If you are unable to turn off the gas supply service valve or are not confident about doing so, please contact then contact our faults and emergency number 132 691.

Following the passing threat of a bushfire, under no circumstances should you turn on the gas supply without first consulting a gasfitter or your gas retailer. In some cases, we may be required to shut down the local gas main network for safety precautions. In this instance, it may be several days before gas supply can be restored. If you have any questions or concerns, please contact our faults and emergencies team on 132 691 .